Direct Cash ATM is committed to protecting the privacy of customer personal information
and is responsible for personal information it holds or is under its control. Consequently,
we have developed policies and processes to ensure our compliance with Canadian
legislation; to respond to customers' questions and complaints; and to deal with
requests for access and rectification of files.
Categories of Personal Information We Collect
The personal information we collect may include:
information we receive from you on applications or other forms including contracts,
such as name, address, telephone number, drivers license numbers, social insurance
numbers, and language preference
Purpose of Collecting this Information
Direct Cash ATM may use the information we collect for the following purposes:
- to make decisions about applications;
- to respond to your inquiries about applications, accounts or other services;
- to meet legal, security, processing and regulatory requirements
Before using your personal information for any purpose other than those listed in
a) to c) above, Direct Cash ATM will explain that purpose to you and seek your consent.
Disclosure of Your Information
In common with many organizations, we keep our costs down by obtaining some routine
services from service providers, and your information may be provided to them. These
service providers must sign a confidentiality agreement and may only use the information
disclosed to them for the specific purposes mentioned in the agreement, after which
they must return this information to Direct Cash ATM or destroy it, without keeping
a copy. These disclosures to service providers may be for:
- legal, settlement and valuation services;
- data processing services;
- regulatory and compliance purposes;
- financial and professional advisory services; and
- participating in payment systems or payment clearing and settlement systems in association
with other banks
Depending on the nature and sensitivity of your personal information, your consent
to the collection, use or disclosure of such information can be express and positive
(express and positive consent may be oral, in writing or electronic) or implied
(such as by using one of our products) in which case we assume that you consent.
Consent may be given by your authorized representative. You may withdraw your consent
at any time as long as you give reasonable notice of withdrawal.
Withdrawal or refusal of consent is subject to legal and contractual restrictions.
Direct Cash ATM can collect, use or disclose your personal information without your
consent for legal, security, or certain processing reasons when authorized by law.
For example, your consent is not required when collecting or exchanging your personal
information to deter frauds, and upon approval of your application, consent may
not be withdrawn as it relates to processing, collecting or reporting your account
Accessing Your File
We will establish and maintain a file of personal information for each applicant
and customer. Only our employees and agents who need to access your file in the
course of their duties shall have access to your file. You have the right to access
your file and request rectification of any personal information in the file that
may be obsolete, incomplete or incorrect. To access your file or request rectification
to your personal information we hold, write to the Customer Service Manger at the
address enclosed in this document. We will need to validate the identity of anyone
making such a request to ensure that we do not provide your information to anyone
who does not have the right to that information. We may charge you an administration
fee for providing access to your file in accordance with your request. Normally,
we will respond to access or rectification requests within 45 days.
Filing a Complaint
Please write us at the address enclosed in this document to file a privacy complaint.
Contacting Direct Cash ATM
To request access to your information, report incorrect information, or file a complaint
Customer Service Manager
Direct Cash Management Inc.
Bay # 6, 1420 – 28 Street NE
Calgary, AB T2A 6W7